Caramel, A Grecotel Resort to Live

„If it weren't for this frustrating incident, we could have given the full score. On the day of arrival, we were shown our room at check-in. I immediately noticed that it was not the room category we had booked and it was significantly smaller. We had booked the 'Deluxe bungalow suite' and received the 'Maisonette caramel' room. It was still nice, but it had a very small balcony. We had booked a terrace with a small garden. We were immediately upset when we realized that the booked category was still available online. Double occupancy was not the reason. It should not be forgotten that this is a high-end 5-star hotel. I complained about the room the same evening and received excuses from the reception. I would have preferred more honesty here. I immediately said that we would not accept this. Initially, as compensation, we received a voucher for an à la carte dinner and were informed that we could move in two days. That was the case, and we even received an upgrade in the form of our own pool. The staff was very friendly the whole time and really made an effort to solve the problem quickly. The holiday could be saved. Nevertheless, we found the whole thing very unnecessary. Unfortunately, we also did not like the beach, so we would not book the region in Crete again. The hotel itself is truly beautiful.“

„Great hotel and experience. Clean, beautiful, the hotel area more diverse, greener, and pleasantly smaller than one might expect from the pictures. The best part was the genuine, heartfelt friendliness of the staff. Everything went smoothly during our stay, nothing was broken or halfway, everything was clean. The abundant breakfast was excellent. The Locanda restaurant across the street was great. We will definitely return if we come to Crete again!“

„Quite and relaxing.“

„Perfect accommodation, great staff, always attentive, friendly, and helpful. The facility and the room are very well maintained, cleanliness is a top priority. We were able to relax wonderfully.“