Victoria Palace Hotel

„Quiet street. Spacious room. We enjoyed the staff at breakfast, especially Nina. · The staff were kind and thoughtful, but needed a bit more training to be successful with obtaining reservations in Paris. There is always a way.“

„All · No need to ask for a photo of the ID card before arrival“

„When I arrived, I had a problem. I bought the stay with a virtual card. I presented my passport and they doubted it was me. They wanted the physical virtual card. Then they wanted to cancel the payment and make it again. Even though I had already paid the amount on my credit card statement in August. They said it could be someone else using the reservation. Even showing the statement, they didn't want to accept it. I didn't accept canceling the purchase, also because the operator has a time to refund, has a quotation. I stayed a long time until a lady, I don't know if she is a manager, came and asked to see my credit card statement proving it was me. Absurd. They asked for a physical card to retain 300 euros, which was fine. However, they wanted the same card I used to buy the accommodation. I had my passport, credit cards all in my name, driver's license. Absurd. I have stayed in several hotels in other countries and this has never happened. · About the check-in service. I arrived tired and still had to go through this. I ended up not having lunch because of how long it took to release the room. They even doubted my passport. Booking needs to resolve this urgently.“

„The breakfast was amazing. Fanta, our waitress, was very friendly and went above and beyond to make our stay extra special. Andrea, the bartender, was also an excellent host who made our stay very special. Overall, a beautiful property with excellent staff. We are excited to return here during our next visit to Paris!“