Terms and Conditions

These terms and conditions govern the use of the travel and technology platform tripbot, available at trytripbot.com and all associated subdomains.

The operator of the platform and your contracting party for using it is Nico Neser, Einzelunternehmer, trading as tripbot, Moorweg 10, 91325 Adelsdorf, Germany, email legal@trytripbot.com.

Search, comparison and the arrangement of flight and hotel bookings can be used without a user account. An account is required only to purchase tripbot Pro and to manage bookings permanently within an account.

tripbot addresses consumers within the meaning of § 13 BGB as well as businesses within the meaning of § 14 BGB. Where these terms distinguish between the two, this is stated expressly.

tripbot provides a platform that searches and compares travel services through interfaces, presents them with AI-assisted decision support, and initiates booking processes.

A booking made through the platform does not create a contract for the travel service with tripbot. The contract for the flight or the stay is concluded directly between you and the respective service provider; payment is processed by our interface partner LiteAPI as merchant of record. The terms of the respective service provider apply in addition.

Flight and hotel offers are arranged in separate search and booking flows. tripbot neither combines them into a single total price nor into one booking process, and does not cross-promote them.

The total price shown during the booking process is the price that will be charged. It includes all taxes and unavoidable components known at the time of booking. No further fees are charged by tripbot.

Taxes, levies or charges that only become payable locally to the service provider, such as a tourist tax or cleaning fee, are not part of the price paid through the platform. Where such items are known to us, we state them separately before booking.

Payment for flight and hotel bookings is processed through the embedded LiteAPI payment system. Payments for tripbot Pro are collected by the operator in its own name through the payment service Stripe.

Flight and hotel prices change continuously. When you start a booking, we request the binding price from the service provider again and have it held for the duration of the booking process.

If the price determined in this way differs from the price you saw earlier, the booking process is paused. We show you both the previous and the new price. The process continues only once you expressly confirm the new price.

If the hold expires before you have confirmed, the booking process lapses. There is no entitlement to complete the booking on the earlier terms in that case.

tripbot sells, in its own name, the tripbot Pro membership with extended AI usage limits. tripbot Pro costs EUR 12.99 per month. Scope and total price are shown immediately before payment.

The membership renews for one month at a time unless cancelled by the end of the current billing period. Cancellation is possible at any time through the “Cancel contracts here” function, which is reachable from every page; signing in is not required for it.

Consumers have a fourteen-day right of withdrawal for tripbot Pro. If, at the time of purchase, you expressly request that performance begin immediately, you owe compensation for the value of the period used up to the withdrawal. That compensation is calculated pro rata by the days used within the current billing period; we refund the remainder.

We obtain this declaration separately before the purchase; it is not pre-selected. We record it together with the purchase and rely on that record in the withdrawal process. Without this declaration the right of withdrawal remains unaffected and we refund in full upon timely withdrawal. After the purchase we confirm the contract and send you the withdrawal instruction with the model withdrawal form by email.

Withdrawal and cancellation are different declarations. Withdrawal unwinds the contract retroactively within the period; cancellation ends it at the end of the current billing period. Details and the model withdrawal form are available under “Withdraw from contract”.

Because tripbot arranges flight and hotel services separately, several bookings mean several independent contracts.

If one travel segment is delayed or cancelled and you thereby miss a separately booked further segment, your claims lie solely against the respective service provider. tripbot accepts no liability for consequential costs such as replacement tickets, meals or additional nights.

Mandatory statutory rights, in particular your air passenger rights under Regulation (EC) No 261/2004, remain unaffected and exist against the operating air carrier.

Bookings can be cancelled through the booking management area. The cancellation is transmitted to the service provider.

Whether a cancellation is free of charge, incurs a fee, or is excluded is governed solely by the fare conditions of the booked service provider at the time of booking. Those conditions are shown to you before booking.

tripbot has no influence on the cancellation conditions of service providers. A refund is due to the extent provided for by the applicable fare conditions.

Please provide all booking details completely and correctly, in particular names, dates of birth and travel document details. They must match the identity documents you carry on the trip.

Costs arising from incorrect details, such as charges for subsequent name changes or a refusal of carriage, are borne by you. Please check your details before completing the booking.

The platform may not be queried automatically in bulk and may not be used to circumvent technical protection measures.

Availability, flight times and prices are obtained in real time through third-party interfaces. tripbot gives no warranty as to the accuracy, completeness or currency of that data, unless tripbot is responsible for the inaccuracy.

The AI-assisted decision support provides suggestions and assessments. It does not replace your own checks, in particular regarding entry, visa and health requirements.

tripbot is liable without limitation for damage arising from injury to life, body or health, and for damage caused intentionally or through gross negligence.

In cases of ordinary negligence tripbot is liable only for breach of a material contractual obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract.

Liability under the German Product Liability Act remains unaffected.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body. The European Commission’s online dispute resolution platform was discontinued on 20 July 2025.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only in so far as it does not remove the protection granted by mandatory provisions of the law of their country of habitual residence.

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is the operator’s place of business.

Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.