Madeira TURIM Santa Maria Hotel

„Perfect location, staff were friendly and attentive. Room was very clean.“

„Room size, hotel location, cleanliness, rooftop terrace · Perhaps one thing was unpleasant, that it doesn't have its own parking.“

„The hotel is on a good location within 15-20 minute walk from most areas we needed. The rooms (if you take separate beds) are spacious and comfortable. Beds are of good quality. Toiletries are basic, but sufficient. Breakfast has a good quantity of items. · First negative experience was when we contacted the hotel via Booking to arrange a transfer from the airport. Although they confirmed the transport, none was waiting for us. We called the hotel and after 10 minutes they informed us that they forgot to make the reservation and offered to make a new taxi call, but that would pick us up after 15-20 minutes or we can call Uber. Funny thing is that Uber is not available in Madeira, but Bolt is (we didn't know that at that time). After additional 20 minutes lost, we managed to sort out the transfer ourselves from the airport. As an apology, we were offered a cheap bar drink. When we reached reception, only one person was at the desk and processing was really slow. Only one lady was before us and she was already half way through the process and it took another 10 minutes to finish with her. Rooms are good, but sound isolation towards the hallway is horrible. You can clearly hear people talking in the hallway, especially if they are a bit louder or with children. We do not mind the children, but we do mind poor sound isolation. Breakfast has limited variety which is common for Portugal, but we expected more for a 200€ per night hotel not in the peak of season. Breakfast chairs should be cleaned. We were first in the room (7 am when the breakfast starts) and 2/3 of the chairs on two tables we occupied as a group had crumbs all over them from previous meals. There are only two elevators for a hotel which has larger number of rooms and although the hotel was not at the full capacity we had periods of prolonged waiting. There were also other small things like shower clogged with limescale, gel pump not working, etc. We reported some of the issues and they were quickly resolved, but we expected more for the price. In our opinion, value - price ratio is rather poor.“

„Good location, nice spacious hotel room, nice rooftop pool. · Breakfast was disappointing, especially the coffee is undrinkable. The quality of the breakfast was not as we expected.“