Naina Resort & Spa

„A fantastic hotel with outstanding staff who can't do enough for you. Krisp is a credit to the hotel. Breakfast is excellent with a large choice and chef on hand to cook your eggs. Amazing views and walks for an authentic Thailand experience. There's a beautiful coffee shop and bakery on site with very friendly staff. The room was airy, clean and comfortable. Highly recommend“

„This is one of the best hotels I have ever stayed , clean . Spacious , food was lovely but above all that the staff couldn't have done enough they were amazing funny kind helpful and attentive we are so happy we are coming back next year . Jibin was also very good at recommending trips and helping us book beautiful days out“

„Extremely Disappointing and Unacceptable Experience – Do Not Book We are a travel agency from Sri Lanka, and we booked a Deluxe Room at Naina Resort for a honeymoon couple. From the moment they arrived, the experience was extremely disappointing. The guests shared a video of the room, and it looked like a basic guesthouse, not a resort. There were serious issues, including air conditioning not working properly, damaged doors, poor cleanliness, bathroom plumbing problems, and even electrical leakage concerns. We immediately contacted the hotel and requested to change the room or provide an upgraded room. However, there was no proper response. The guest also informed the hotel, and they only sent a worker to fix the door temporarily, without addressing the overall condition of the room. In this situation, we made multiple international calls to resolve the issue. The reception staff was very rude, not flexible, and unprofessional. Initially, they asked for 500 THB for a room upgrade. Due to the late evening, we could not ask our guest to move to another hotel, so we tried to arrange a one-night upgrade by paying 500 THB. However, the reception staff refused and insisted that if we wanted an upgrade, we had to pay for the full stay. She strictly maintained her position without any flexibility. As a travel agent, we called many times, but there was no proper support. We requested a refund when they could not provide the upgrade, but this was also refused. Due to this situation, we had to arrange another hotel for our guest at an additional cost. They did not reply to emails, there was no proper communication channel like WhatsApp, and overall coordination was very poor. They clearly do not understand basic hospitality standards and are not maintaining a 4-star level. The operation feels unprofessional and poorly managed. If they treat travel agents this way, individual travelers should be very cautious. We hope it was run by an underworld team or gangsters ⚠️ We strongly advise against making any booking with this property. It is not suitable even for budget travelers. Better to avoid unnecessary trouble and protect your holiday experience.“

„Great ambiance, views of rice, nature, super clean, quiet rooms, fresh breakfast, delicious, varieties of coffee, sweet, flavorful, great taste, delicious envelope, great opportunity to stay back👍👍👍👍👍👍👍“