OUTRIGGER Resort de Playa Surin

„We arrived on 01/03/26 and we're immediately greeted with a marvellous reception. Our bags were whisked off to our rooms and we were shown some of the key areas of the hotel i.e. the dining areas, pools, gym and then escorted to our room. Our room (231) was spacious, well lit tastefully decorated and spotless. The en suite shower room was up to the same standard and well equipped with hairdryer, shaving point, soap, shampoo, body wash, etc. Overall, we were very pleased with our accommodation. There's plenty of choice at the breakfast buffet, too. The food serving areas, display counters and tables are meticulously cleaned and the buffet is well stocked with a vast range of food to suit all tastes. Both the kitchen & serving team just can't do enough to help you and serve you with a beaming smile. In fact, everyone you meet working at the hotel are whole-heartedly happy to help you and always acknowledge you with a smile and lovely greeting... this includes the reception staff, room cleaning/service staff, kitchen and serving staff, security staff. There's also the Nalu Bar & Grill here. The menu is pretty extensive, reasonably priced and the food is excellent. There are also plenty of other bars and restaurants within walking distance, in and around the area. The hotel also provide complementary towels to guests using the pool area. You can also use these for boat trips if needed. Surin Beach is just a 5 minute walk away, too. The most noticeable experience that we will take away with us is the attitude of the whole team that work here. They are genuinely happy, hardworking and always pleased to assist in any way they can. We really can't praise them enough. We have been staying here for 4 days and still have 3 days to go before moving on, so will add more details soon.“

„Very nice location, good and friendly staff. Love to come back again... The only negative impression is too much swedish pigs on the beach...“

„Big clean room Friendly staff Calm pool area Lots of Restaurants and massage around - No sunbeds on the beach“

„Our stay began disastrously. The room was so small, we could not open our suitcases, and everything was cramped and the room so badly designed, we panicked about spending the next 6 nights there. There are no lifts, and our first room was up three flights of stairs. Not ideal for two elderly travellers. This is certainly not advertised in the hotel literature so be aware it is the standard. The next morning after my email highlighting the issues we had, Guide, the manager , changed our room for us. Yes, it was much bigger. We had plenty of space, but had to have a king bed, with a fold up bed , instead of our requested twin beds. There was still a walk up two flights of stairs. I was quite happy with how Guide responded to my concerns, but I still believe the hotel has some design issues, which can impact the stay. Entry to the pool we used was by a step down into the water, and again, a very unfriendly design for older guests. Nina, the restaurant manager also deserves praise for the way she runs the restaurant, and food presentation and quality was one of the highlights of our stay. The staff deserve recognition for their attention to your needs, and it is certainly a big plus for the resort, however, design and safety issues do make an impact on your holiday.“